If you do not show up at the event venue without advance notice you are not entitled to any refund.
If you give us less than 15 working days notice prior to the event date, the following terms will apply:
- You will be charged administrative fees and/or bank fees, with 50% of total paid amount to be refunded to you.
- The administrative fee is 25 USD.
- The banking fee is 3% of the refunded amount.
- Any changes or amendments to your reservation on www.pgijs.com, must be done via "My Profile".
When you cancel a booking and are entitled to a refund then we will instruct the refund as soon as practicable. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. See above cancellation policy for a more detailed list. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement.
All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment.